Refund Policy

Last modified: December 2025

1. Eligibility for Refund:

• If you have an opening of product video showing the condition of the product and it clearly demonstrates the damage, we will issue a full refund to your original payment method upon receiving the returned item.

• If an opening product video is not available, we will arrange for the damaged product to be picked up by our courier service. Once the damaged product is received and inspected, we will either issue a refund or arrange for a replacement product to be delivered, depending on your preference.

• Products that have been used, altered, or damaged due to mishandling by the customer are not eligible for refund.

• Orders canceled and processed from the Customer Happiness team within the same day will be eligible for a full refund on a case to case basis

• However, in the event of a delay caused by unforeseen circumstances, such as logistical issues or high order volumes, the payment will not be refunded. Instead, the product will be processed and delivered within 24 hours from our end.

• Our Customer Happiness team is available to assist you throughout the shipping or handling process. Please feel free to reach out to us via WhatsApp at +923269111987 or email at support@zuscoffee.pk with any questions or concerns.

• We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be reflected on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this refund policy. Thank you for choosing ZUS Coffee Pakistan. We value your satisfaction and are committed to providing you with quality products and excellent customer service.