Privacy Policy
Customer Privacy Policy
Last modified: December 2025
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY VISITING OUR WEBSITE, AND CLICKING ON THE BUTTON IN ZUS APPLICATION "I AGREE TO THE TERMS OF USE AND PRIVACY POLICY", YOU HEREBY AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF PRIVACY POLICY OR SIMILAR STATEMENTS AVAILABLE AT HTTPS://WWW.GATEWAYCONSULTANCY.PK/ OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES OR ACCESS TO THE APPLICATION. YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.
Privacy Policy
This Privacy Policy describes how Zuspresso (M) Sdn. Bhd. and Zus COFFEE Pakistan (Gateway Consultancy Pakistan) (collectively, “ZUS COFFEE”, “we”, “us” or “our”) collect, record, hold, store, use, process and/or disclose (“Process”) your Personal Information through the use of our website (“zuscoffee.pk”), online stores (“Online Stores”) and our mobile applications (“App”).
1. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect the personal information you give us including but not limited to your name, address, email address, telephone number including your contact list in your mobile device when you give us permission on your device, nationality, date of birth, age, gender, marital status, education level, identification number, banking details, debit cards details and credit card details (“Personal Information”) when you browse, access and/or use our Website and or our App and/or browse, access and/or make purchases on our Online Stores. Your Personal Information may also be collected through the use of our Website, Online Stores and or App, which includes but not limited to your internet protocol (IP) address, web terms or searches that led you to our Website and Online Stores, location information, time stamps, feedbacks, reviews, ratings, transaction information or other personal data that may be captured when you interact with us through our live chat feature.
2. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
We may communicate with you about our store(s), existing and new products, updates, information, promotions, and marketing materials and any other relevant purposes that you may be notified by us from time to time. By providing us with your Personal Information, you also consent to receiving communication through various means including but not limited to email / notification / call / text / short messaging service / chat application. If you elect to make your date of birth (without year) public instead of hiding it as private, then we may notify the people on your mobile device’s contact list on the date of your birth that it is your birthday (without identifying the exact age).
We may also Process the Personal Information that you have provided to us, or that have been provided to or collected by us, for various other purposes, including but not limited to:
(a) fulfill your purchase orders;
(b) manage your ZUS COFFEE Club membership, including recording the total ZUS Points collected and any eligible rewards;
(c) administer, run or otherwise manage any contest or promotions that you have entered into, including the contact and communicate with you in relation to such contest or promotions;
(d) process and respond to any of your request for information from us;
(e) improve our products, Website, Online Stores and App;
(f) to produce data, reports and statistics which have been anonymized or complied in a manner that does not identify you as a specific individual;
(g) to market and promote other products and services that are or may be offered by us or our partners from time to time;
(h) create database record of information about you in order to understand and assess your interests, wants and needs;
(i) for other legitimate business purposes, including fraud detection and prevention purposes, maintenance of business records and compliance with our legal obligations and/or any other purposes as we may reasonably determine from time to time to the extent permitted by applicable laws.
3. HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your Personal Information to government agencies, regulatory or statutory bodies, law enforcement authorities or court officers if we are required by law to do so or if you violate our Terms of Use. Additionally, we may also share your Personal Information with various third parties which includes but is not limited to our subsidiaries, associated companies, jointly controlled entities, affiliates service provides and or business partners. To the extent that your Personal Information is transferred to or Processed in a place outside of Malaysia, we will use reasonable measures to protect such Personal Information. When you have consented to make your date of birth (without year) public, we may then notify the people on your mobile device’s contact list on your date of birth that it is your birthday (without specifying your age ). Your friends may wish or greet you or purchase a ZUS Gift Card for you.
In general, the third-party providers or vendors used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers or vendors, such as e-commerce platforms, payment gateways and other payment transaction processors, may have their own privacy policies in respect to the information that we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your Personal Information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our Website or are redirected to a third-party website or application, you are no longer governed by our Terms of Use, and this Privacy Policy will only apply in respect of our Processing of your Personal Information (and not any processing activities carried out by third parties).
When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
If any one of our stores is acquired or merged or sold or entered into a joint ventures, consolidation, restructuring, financing or any other types of business transactions with another company, your information may be shared or transferred to third party recipient for the purposes of such joint ventures, consolidation, restructuring, financing or any other types of business transactions.
4. HOW DO WE RETAIN YOUR PERSONAL DATA?
We will only retain your Personal Information for so long as it is necessary for the purpose of this Privacy Policy and to the extent required or otherwise permitted by applicable laws and regulations. When we no longer require your Personal Information, we will take steps to erase, remove, destroy, anonymise or prevent access to or use of your Personal Information.
5. HOW DO WE SECURE YOUR PERSONAL INFORMATION?
To protect your Personal Information, we take reasonable legal precautions and follow industry best practices and standard to make sure your Personal Information is protected. This includes measures to prevent your Personal Information from being lost, used, accessed, disclosed or altered in an unauthorised way or being destroyed. All information on our website is encrypted using secure socket layer technology (SSL) and stored with a AES-128 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry best practice and standards.
6. HOW DO WE MANAGE COOKIES?
A cookie is a small amount of data, which often includes an anonymous unique identifier amongst other, that is sent and stored on your computer or mobile device in emails and or notifications that we send to you on our Website, Online Stores and or App. Cookies are required to use our Website, Online Stores and or App. Third parties may be able to associate the Personal Information they collect with other personal information they have about you from other sources. We do not necessarily have access to or control over the cookies they use. You have the right to choose to disable, block or deactivate cookies. Please note that however refusal or removal of some cookies could affect the availability, functionality or use of our Website, Online Stores and our App.
7. YOUR RIGHTS
You have rights to request access and/or to correct your Personal Information (including Personal Information relating to other persons who may be identified from the Personal Information you provide) and/or limit the processing thereof at any time in line with any applicable laws. We have the right to refuse an access or correction request for the reasons provided under law.
You may also withdraw your consent at any time by contacting our Data Protection Officer at support@gatewayconsultancy.pk. After you have chosen to withdraw your consent, we will cease to Process your Personal Information, unless such Processing is to the extent required or otherwise permitted by applicable laws and regulations.
Where we process your information for direct marketing purposes, you have the right to object at any time to such Processing. In particular, you may opt out from receiving marketing or promotional material at any time by selecting the ‘unsubscribe’ option provided in our emails. If you object to Processing for direct marketing purposes, we will no longer Process your Personal Information for such purposes.
You may hide and make your date of birth (without year) private at any time through the Profile setting in the App. Please see steps below:
Step 1: Open ZUS App
Step 2: Go to “account”
Step 3: Tap edit profile
Step 4: Select “Who can see your birthday”
Step 5: Choose “Private”
8. AMENDMENTS
We reserve the right to modify, update or amend this Privacy Policy at any time, so please review it frequently. Modification, updates and or amendments will take effect immediately upon the same being posted on our Website, Online Stores and or App. Your continued use of our Website, Online Stores and or App shall constitute your consent to, and agreement to be bound by, such amendments.
9. HOW DO YOU CONTACT US?
If you would like to enquire or would like to exercise your rights under this Privacy Policy or if you have any further complaints, please contact our Data Protection Officer at support@gatewayconsultancy.pk.
In the event of discrepancies or inconsistencies between the English language version and Bahasa Malaysia version of this Privacy Policy, the English language version shall prevail.